Frequently Asked Questions

 

What happens after I place an order?

After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email within one hour.

 

After your order has been processed at Shop Whiz, we will send you a second email with your order number and order details. If there are any problems with your order, one of our customer service associates will contact you by telephone or email.

 

What if I do not receive an order confirmation via email?

You should receive a copy of your online order confirmation via email within an hour of placing your order. You will also receive an email with your order details within 24 hours of placing your order.

 

Can I change the delivery address?

We can change the delivery address as long as your order has not been shipped.

 

 

How do I check out?

When you have added all the items you wish to order to your shopping basket, click on the "check out" button at the top of the shopping basket page and follow the instructions.

 

Why am I having problems ordering?

To order from our site, you need an SSL compliant browser and your browser preferences must be set to accept "cookies". For best results we recommend using Google Chrome, Microsoft Edge, or Mozilla Firefox if you're visiting from a PC or android. On Mac devices, the Safari browser works best. Click on each of the browser names if you'd like to download the latest versions of them.

 

Why is my cart empty?

You may not have selected a quantity for the item you wish to order. At the product page, select the product or products you wish to purchase, enter the quantity you wish to order, and click on the "Add to Cart" button on the top of the page. This should add the selected products to your cart.

 

If your product is still not showing up in your cart, your browser may not be set to accept "cookies". Our site uses cookies to keep track of the items in your shopping cart. We do not include personal or billing information in these cookies, so there is no security risk in accepting them. You may change your browser option to accept cookies in the preference menu selection for your browser.

 

 

What if I have a question about a specific product?

Please email or call us at 9304 918 498 with any product questions.

 

Can I apply more than one coupon to my order?

We accept only one coupon code per order. Please refer to the specific promotion's disclaimer to review the full list of exclusions and terms for that offer; however, unless otherwise indicated, offers cannot be combined.

 

*Coupons and promo codes acquired through 3rd party sites or external channels not approved by Shop Whiz may not redeemable as these offers may be expired, are not stackable, or otherwise are invalid. Please sign up for email alerts or refer to our web site for the most up-to-date information on discounts, sales events, and special offers.

 

What does "out of stock" mean?

Items that are currently unavailable for shipment are referred to as "out of stock." You may still place an order for an out of stock item and it will ship to you as soon as it becomes available. (Expected availability dates are listed with out of stock items - please remember that these are estimated dates of arrival to our warehouse.) You will not be charged for an out of stock item until the item is shipped from our warehouse.